7 min read
How we evaluate your operations before building a CRM
Most failed CRMs aren't bad software. They're good software built on top of a workflow nobody bothered to write down. Here's the discovery work we do first.
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Practical writing for small business owners.
Short, useful articles about getting more out of the tools your business runs on.
8 min read
How to replace QuickBooks with a custom app (and when not to)
QuickBooks is a great tool until it isn't. Here's the honest version of when a custom app starts to make sense, and what the switch actually looks like.
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7 min read
The 7 CRM pain points that quietly cost local businesses money
Most local businesses don't hate their CRM. They hate the seven small frustrations it creates every single day. Each one is small. Together they cost real money.
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7 min read
CRM vs spreadsheet for a 10-person law firm
Most small law firms run on a shared inbox, a conflict-check spreadsheet, and individual lawyer notebooks. It works until it doesn't. Here's how to tell which side of the line you're on.
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6 min read
When Jobber stops fitting your trades business
Jobber is built for trades. For a 2-5 person operation it's usually exactly right. Here's how to tell when the per-seat pricing and workflow fit have stopped working for you.
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6 min read
The true cost of monthly SaaS for small businesses
Most small businesses we look at are paying $500-1500/month for software they don't fully use. Here's how that bill quietly grows, and what to do about it.
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6 min read
10 signs your business has outgrown spreadsheets
Spreadsheets are the duct tape of small business operations. They start simple, then quietly grow into the system that runs everything, until they break.
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7 min read
What kind of custom app does a small business actually need?
Custom software gets pitched as a cure for everything. In reality, most small businesses need one of a small handful of well-defined tools.
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6 min read
How a simple CRM can help a local service business
Most local service businesses don't lose customers because their work is bad. They lose customers because nobody followed up. A simple CRM fixes that.
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6 min read
What to prepare before building a custom business app
The single biggest factor in whether a custom app project goes well isn't the technology, it's how clearly you can describe the problem before the build starts.
Read articleTell us what you want to fix, build, or improve.
A short conversation goes a long way. Share what's slowing you down, we'll suggest a practical first step.