Structured intake
One form for the counter or the customer portal, with the fields your techs actually need.
Industry
A custom CRM for repair shops that actually fits the intake counter.
We build custom CRMs for repair shops across Fraser Valley and Metro Vancouver. Intake forms, job tickets, technician notes, quote approvals, and automatic status updates for customers, all in one tool.
Why this hurts
What we see across repair shops
Repair shops live on the intake counter. Every job needs a clean handoff from the customer to the tech, with symptoms, photos, and history. When intake lives on paper or in a shared inbox, techs re-ask the customer, quotes get lost, and 'any update?' calls eat the front counter's day.
Common workflows
The patterns we build for
Job tickets and technician notes
Every job carries the symptoms, photos, parts needed, and a running thread the techs share.
Quote approvals
Techs quote from the job. Customers approve in one click. No more email chains.
Customer status updates
'Received', 'in progress', 'ready for pickup'. Text or email, automatic.
Owner's dashboard
Jobs in each stage, average turnaround, and stuck jobs. On one screen.
Generic tools
What firms in this space tend to outgrow
- Paper intake forms and a shared inbox
- Point-of-sale software that was never a job tracker
- Per-seat generic CRMs that don't understand a repair queue
- A whiteboard for who's working on what
What we'd build
Project shapes we'd take on for repair firms
- Intake form plus job ticket CRM for a small repair shop
- Customer portal with status updates and quote approvals
- Technician mobile view for updating jobs from the bench
- Automatic 'ready for pickup' texts
- Owner's dashboard with queue, turnaround, and stuck jobs
FAQ
Common questions from repair firms
Can it replace our point-of-sale?
Sometimes. If the POS is only for payments, the CRM sits alongside it. If the POS is also the job tracker, the CRM usually replaces that part.
Will customers actually use a portal?
For a repair shop, yes. 'Is my thing ready?' is the top question you get, and a portal answers it before the phone rings.
Can we start small?
Yes. Most shops start with intake plus job tickets, add the portal next, and layer in reports and automations from there.
Other industries
We also work with
Working at a repair firm with a workflow that doesn't fit your tools?
Tell us what's slowing you down. We'll give you a straight answer about whether a custom app makes sense, and roughly what it would take.