Booking and dispatch
The office books a job, picks a tech, and the tech sees it on their phone with the address, appliance, and history.
Industry
A custom CRM built for how appliance repair companies actually run.
We build custom CRMs for appliance repair companies across Fraser Valley and Metro Vancouver. Booking, dispatch, job tickets with model and serial fields, parts on order, and automatic 'your technician is on the way' texts. One tool your office and your techs actually use.
Why this hurts
What we see across appliance repair companies
Most appliance repair shops run on a phone log, a booking calendar, a parts spreadsheet, and a text thread with the techs. Something always falls through: a booking gets double-scheduled, a part comes in and nobody tells the customer, a tech shows up without the model number. Appliance repair software shaped around how you actually dispatch fixes all of that in one place.
Common workflows
The patterns we build for
Job tickets with model and serial
Every job carries the appliance details, symptoms, photos, and parts needed. No re-asking the customer.
Automatic status updates
'Received', 'scheduled', 'tech on the way', 'part ordered', 'ready'. Customers see status without calling the office.
Parts tracking
Parts on order, parts in stock, and which job each part belongs to. When it arrives, the job is flagged automatically.
Invoicing and follow-up
Invoice from the job, take card payment, and follow up on quotes that go quiet without anyone remembering to.
Photo and file capture
Photos of the appliance, the fault, and the finished repair, saved to the job with no extra steps.
Generic tools
What companies in this space tend to outgrow
- A shared calendar plus a texting thread with the techs
- Per-user trade SaaS that keeps raising the bill every hire
- Spreadsheets tracking parts on order
- Email chains for quotes and approvals
What we'd build
Project shapes we'd take on for appliance repair companies
- Booking, dispatch, and job ticket CRM for a small appliance repair company
- Customer status portal with quote approval and photo upload
- Parts-on-order tracker linked to jobs, with auto flags when parts arrive
- Tech mobile view with today's jobs, notes, photos, and time capture
- Owner's dashboard: this week's revenue, open quotes, parts waiting, jobs at risk
FAQ
Common questions from appliance repair companies
We already use a trade SaaS. Why switch?
If it fits, don't switch. But once the monthly bill and the per-user charges add up, or the workflow keeps fighting you, a CRM sized to your shop is usually cheaper inside a year or two and grows with you.
Can the techs actually use it in the field?
Yes. The tech view is mobile-first, big tap targets, and works one-handed in a truck or a laundry room.
Will it handle parts and inventory?
The way appliance repair shops actually track parts, yes. Parts on order per job, in-stock counts if you want them, and flags when a job is unblocked.
Other industries
We also work with
Running a appliance repair companies business on tools that don't fit?
Tell us what's slowing you down. We'll give you a straight answer about whether a custom CRM makes sense, and roughly what it would take.